Privacy notice.
How we handle the information you share with us when requesting a vehicle assessment or quotation.
Who we are
AUREN AUTO CARE is a mobile vehicle-care business operated by Samuel Williams and Joel Williams in Birmingham and surrounding areas. For privacy enquiries, contact enquiries@aurenautocare.co.uk.
What we collect
When you request a quote, we collect the details you provide: name, email, optional telephone number, partial postcode, vehicle make/model and size, service goals, reported vehicle condition and access information, preferred timing and free-text notes. Please do not submit financial, medical or other unnecessary sensitive personal data.
Why we process it
We process enquiry details to consider your request, prepare a quotation, discuss suitability and make arrangements you request before entering a service agreement. Our lawful basis is generally steps taken at your request before entering a contract, or legitimate interests in responding to customer enquiries, as applicable.
Who receives it
Our website is hosted on Netlify and uses Netlify Forms to receive enquiries. The founders access enquiries to respond. If you choose to email us directly, your message is handled by our business email provider. We do not sell your details.
How long we keep it
We retain enquiries for as long as reasonably necessary to respond and manage any follow-up. Completed job records may be kept longer where accounting or legal requirements apply. We review retention periods and delete enquiries when there is no longer a business or legal reason to retain them.
Your choices and rights
Depending on the applicable circumstances, UK data-protection law gives you rights to access, correct or erase your personal information and to object to certain processing. You may contact us at the business email above and complain to the Information Commissioner's Office if you are unhappy with how your data is handled.
Cookies and analytics
This static website does not intentionally set analytics or advertising cookies. Netlify may process technical connection information needed to serve and secure the website.
Last updated: November 2026.